Website Terms of Use

1. General

Welcome to [Your Business Name] ("we", "us", "our"). By accessing and using this website, you agree to these Terms & Conditions. We reserve the right to update these terms at any time.

2. Orders & Payments

  • All prices are listed in AUD and include GST unless otherwise stated.
  • Once an order is placed, it cannot be modified or cancelled unless permitted under our returns policy.

3. Discount Codes & Promotions

  • Discount codes must be applied at checkout and cannot be applied retroactively to completed orders.
  • Discount codes cannot be combined with other offers unless explicitly stated.
  • Some products may be excluded from promotions. Exclusions will be noted in the promotion details.
  • We reserve the right to modify or cancel promotions at any time.

4. Shipping & Delivery

  • Estimated delivery times are provided at checkout.
  • Shipping delays beyond our control (e.g., courier disruptions, weather) do not qualify for refunds.
  • Customers are responsible for providing accurate shipping details. Incorrect addresses may result in additional fees.

5. Returns & Refunds

  • We accept returns within 30 days of delivery for unused and unopened items.
  • Refunds will be processed to the original payment method after inspection of the returned item.
  • Shipping fees are non-refundable unless the return is due to a product fault.
  • Custom-made or special-order items are not eligible for return.

6. Warranty & Product Issues

  • Warranty terms vary by manufacturer. Please refer to the specific product’s warranty policy.
  • If you receive a faulty or damaged item, notify us within 14 days with supporting photos.

7. Limitation of Liability

  • We are not responsible for any indirect, incidental, or consequential damages related to the use of our products.
  • To the fullest extent permitted by law, our total liability for any claim shall not exceed the amount paid for the product in question.

8. Contact Us

For any questions, please contact us at:
📧 Email: support@plumbersHQ.com.au
📞 Phone: 03 8870 4244